Asking Questions, the Curriculum: Packet B

This is PACKET B for Asking Questions, the Curriculum, Workshop.With the highly interactive Asking Questions Curriculum, learn how to ask more effective questions that will deepen your understanding of your customers and drive business growth.This fun and interactive workshop series is the perfect compliment to a team meeting or team builder.Role-playing through a series of real-world scenarios, your team will have to navigate new, awkward, and difficult conversations with one another to extract information, de-escalate situations, and discover new opportunities. - Forge career-long skills in new-hires and reinvigorate tenured personnel - Develop muscle memory through interactive role-playing exercises- Enhance your customer-facing team’s active listening skills***In a Self-Guided Asking Questions Workshop, a facilitator guides teams of two or three through interactive exercises to improve their questioning skills in a real-world customer-facing scenario. Each participant receives either Packet A or Packet B with unique information, and they must ask open-ended and close-ended questions to complete their assigned goal.To ensure a seamless facilitation process, each exercise includes a step-by-step video guide that introduces and times every interactive step (free-of-charge). Additionally, a unique slide deck is prepared for each exercise to aid team discussions during debriefings. These resources guarantee that every session is easy to follow and maximizes the learning experience, allowing participants to focus on developing their skills with confidence.Support materials can be found at asking-questions.com***Each Asking Questions exercise is reinforced by a powerful lesson-learned to ensure greater retention. Ability to Identify New Customer Needs: Customer-facing personnel must be adept at pivoting and finding new customer needs when the original product offering does not attract interest.Quick Recognition of Information Gathering: Customer-facing personnel need to quickly recognize when they are being used solely for information without any intent to purchase, and must be able to propose a win-win solution in such situations.Navigating Competitor Conversations: Customer-facing personnel should effectively navigate discussions about competitors, challenging long-held assumptions to capture a greater share of the customer’s budget and accurately quantify the opportunity.Separating Politeness from Genuine Interest: Customer-facing personnel must distinguish between politeness and genuine interest, and be proficient at quantifying and communicating their value proposition compared to alternatives.De-escalating Stressful Situations: Customer-facing personnel need to be skilled at de-escalating stressful situations, such as price increases.Identifying Decision Makers: Customer-facing personnel must be able to probe effectively to determine if the customer’s “champion” is not actually the decision-maker. Read more